1. Acceptance of Terms
By accessing or using GrowZar's services, including our website, platform, and analytics tools (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
GrowZar Pte Ltd
Address: 20A Tanjong Pagar Road, Singapore 088443
Email: legal@growzar.com
2. Description of Service
GrowZar provides e-commerce analytics, attribution modeling, and marketing optimization tools designed to help businesses understand and improve their online performance. Our Service includes:
- Analytics dashboard and reporting tools
- Marketing attribution and conversion tracking
- Data integration with e-commerce platforms and marketing tools
- AI-powered insights and recommendations
- Customer support and consulting services
3. User Accounts and Registration
3.1 Account Creation
To use certain features of our Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.
3.3 Account Eligibility
You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service. By using the Service, you represent and warrant that you meet these requirements.
4. Acceptable Use Policy
4.1 Permitted Use
You may use our Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in a manner consistent with applicable laws and regulations.
4.2 Prohibited Activities
You agree not to:
- Use the Service for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to our systems or other users' accounts
- Interfere with or disrupt the Service or servers connected to the Service
- Upload, transmit, or distribute malicious software or harmful content
- Reverse engineer, decompile, or attempt to extract source code from the Service
- Use the Service to compete with us or develop competing products
- Violate any applicable laws, regulations, or third-party rights
5. Data and Privacy
5.1 Your Data
You retain ownership of all data you provide to the Service ("Customer Data"). You grant us a limited license to process Customer Data as necessary to provide the Service and as described in our Privacy Policy.
5.2 Data Protection
We implement appropriate technical and organizational measures to protect your data. Our data handling practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference.
5.3 Data Accuracy
You are responsible for the accuracy, quality, and legality of Customer Data and the means by which you acquired such data.
6. Payment and Subscription Terms
6.1 Subscription Plans
Our Service is offered through various subscription plans with different features and usage limits. Current pricing and plan details are available on our website.
6.2 Payment Terms
- Subscription fees are billed in advance on a monthly or annual basis
- All fees are non-refundable except as expressly stated in these Terms
- You authorize us to charge your payment method for all applicable fees
- We may change our pricing with 30 days' advance notice
6.3 Free Trial
We may offer free trials for new users. Free trials automatically convert to paid subscriptions unless cancelled before the trial period ends.
7. Intellectual Property Rights
7.1 Our IP Rights
The Service, including all software, text, graphics, logos, and other content, is owned by GrowZar and protected by intellectual property laws. You may not use our intellectual property without our express written permission.
7.2 License to Use
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes.
7.3 Feedback
If you provide us with feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without restriction or compensation to you.
8. Third-Party Integrations
8.1 Third-Party Services
Our Service may integrate with third-party platforms and services (such as Shopify, Google Analytics, Facebook, etc.). Your use of such integrations is subject to the terms and policies of those third parties.
8.2 No Endorsement
We do not endorse or assume responsibility for any third-party services, and any dealings you have with such parties are solely between you and them.
9. Service Availability and Support
9.1 Uptime
While we strive to maintain high service availability, we do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or improvements that temporarily affect service availability.
9.2 Support
We provide customer support through email and our help center. Support availability may vary based on your subscription plan.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- OUR LIABILITY FOR ANY DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM
- WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
- WE ARE NOT LIABLE FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
12. Indemnification
You agree to indemnify and hold harmless GrowZar and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party rights
- Your Customer Data
13. Termination
13.1 Termination by You
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will be effective at the end of your current billing period.
13.2 Termination by Us
We may suspend or terminate your access to the Service immediately if you violate these Terms or engage in any prohibited activities.
13.3 Effect of Termination
Upon termination, your right to access the Service ceases immediately. We may delete your account and data in accordance with our data retention policies.
14. Governing Law and Disputes
14.1 Governing Law
These Terms are governed by the laws of Singapore, without regard to conflict of law principles.
14.2 Dispute Resolution
Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration in Singapore, except that we may seek injunctive relief in any court of competent jurisdiction.
15. Changes to Terms
We may modify these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such notification constitutes acceptance of the modified Terms.
16. General Provisions
16.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and GrowZar regarding the Service.
16.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
16.3 Assignment
You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.
Contact Information
If you have questions about these Terms of Service, please contact us:
Email: legal@growzar.com
Business Inquiries: hello@growzar.com
Address: GrowZar Pte Ltd, 20A Tanjong Pagar Road, Singapore 088443
We will respond to your inquiry within 5 business days.